I ordered a dress for my daughter's birthday, I was very afraid that the dress would not have time to come on time, wrote to the store, he immediately responded, said that he would send and agree with the delivery service and really the dress arrived on time, even before. Now about the dress, the daughter is very thin, height about 133, weight. 25 kg, 9 years old, ordered a dress 10 T, a little armhole bolshevaty, in the photo it is visible, but it is possible to correct it, the dress really liked, looks very original, at the birthday party all praised, the daughter would probably sleep in it for joy in general. In general, there is most likely a size in size, but if you ordered your size would be a little shorter. In the photo of course it does not look so, in the living much steeper!!!
21 Feb 2020 11:09
Too beautiful. Very good quality. But came very short waist very up. Unfortunately not give to my daughter.
21 Jan 2020 18:02
That's what I expected. My daughter was very happy. Thank you
10 Jan 2020 08:02
Ordered 9.12.2019, came 08.01.2020 to Moscow. At the age of 9 years, height 140 weight 32 kg ordered 10 T. everything went well. In width there is a stock, due to the belt behind the width is adjustable. Ubochka short as in the photo of the store. Quality is good. There is a lining. Everyone is happy!
23 Dec 2019 17:22
The store responded very quickly and shipped the dress fast, after i sent a message explaining I wanted it for my Daughter's Christmas Dinner Party on Christmas Eve. Very nice quality dress, well made and accurate sizing.. We ordered 12 year old size for 11 year old, 160cm tall daughter. It's a perfect fit, and she can't wait to wear it tonight! Thank you for your excellent service!
10 Dec 2019 23:29
I took several goods from this store, just everything is excellent. The dress is super, the daughter is very satisfied, the size approached, I will still order from this seller
2 Dec 2019 06:07
Came very quickly (in two weeks) to Ukraine. The description corresponds. a little enlightened.
27 Nov 2019 02:44
the quality is good. Fast delivery - 2 weeks only. The size corresponds to what described.
29 Oct 2019 02:38
I recommend the store 5 stars *****!!! Receive in 3 weeks ,good communication with the seller,good products!! My daughter love it!!She's like a princess
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.