Perfect and deliver before the scheduled date thank you
14 Oct 2020 14:54
Beautiful coat, very soft its color is the same as the pictures is excellent quality and also the store super fast shipping 12 days.
14 Oct 2020 13:29
I'm doing M I ordered L It's just ....
14 Oct 2020 06:51
At its 46th size, on the advice of the store, I ordered L. Everything came perfectly! Quite free. The length is below the pops, but the height of me is 158 cm. Soft, plush. In the photo I imagined her fur, but she does not reach the fur. Thin. It is warm and comfortable. I like it! Thank you to the seller for the feedback, the correct advice and speed! The sweatshirt came very quickly!
13 Oct 2020 05:02
Good, warm jacket is very like plaid, but it seems to me that it will not be so soft for a while, and so I advise you to come for 2 weeks in the Sverdlovsk region
13 Oct 2020 04:08
Good quality very warm and soft thanks to the store highly recommended. I’ll definitely buy another one ⭐️⭐️⭐️⭐️⭐️
12 Oct 2020 03:53
Really nice quality but attention that even the XXL size is short!
9 Oct 2020 06:49
Everything is super!!! On height 161,5 looks like an oversais, inside it is the same soft and very warm. Minus Now everyone will want to hug you!!!
5 Oct 2020 13:01
It's a bit broad but I like it that way, it's very soft and comfortable
29 Sep 2020 02:41
The parcel came, the goods are very cool I'm happy, very soft and fluffy, the delivery is very fast, store recommend!
21 Sep 2020 23:09
Very warm, beautiful, quality pullover, size approached. Thank you very much to the store for your attention, for the quality goods. I advise, I recommend the seller and the goods.
21 Sep 2020 23:03
Oh, my God, I'm so glad, I 've been wanting to order this hoodie for a long time, or whatever it is called, I do not charm, very soft, pleasant to the body, warm, thank you very much for such a good product, came in less than a month
21 Sep 2020 23:00
I fell in love with this hoodie! It's hot. I took in m size and did not regret a drop (I usually wear S myself). There's no smell. Super soft and warm. The best hoodie in my life. Take it!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of HotterChic (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://hotterchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.